More Advanced Answernet MRC IVR Users

More advanced users can easily relay information (dynamic database) specific to each phone number, such as due dates, account numbers or balances, outstanding quantities or items, zip code or location information.

Answernet MRC IVR can use this information to customize the survey presentation for each caller, much like a live calling agent.

We can easily relay information specific to each phone number, such as due dates, account numbers or balances, outstanding quantities or items, zip code or location information.

SmartQ can use this information to customize the survey presentation for each caller, much like a live calling agent.

How Answernet MRC IVR Works

• A respondent/client/customer makes a call to the telephone connected to Answernet MRC IVR, or we make an outbound call to a respondent/client/customer.
• Answernet MRC IVR, automated survey system, answers the call, places the call, or takes over for an operator.

1. The initial survey the caller takes may contain all the questions you wish to ask. Or, this survey may simply gather information that will route the caller to one of many different surveys you created with Answernet MRC IVR. For instance, the system can prompt the caller to enter one or more identification numbers, such as a survey ID or a personal identification number (PIN). If you are running multiple surveys, these responses will tell Answernet MRC IVR which survey to run.
2. Using recorded voice prompts, the system asks questions that the respondent answers by using the touchtone keypad on the telephone or by speaking open-ended responses.
3. Answernet MRC IVR can present information tailored to each client's responses, or customize the survey by accessing the data from previous calls with the same client.
4. If the caller hangs up. Answernet MRC IVR stores the information in a database.
5. The results are immediately available for easy export and analysis.

Why Choose Answernet MRC IVR?

It's Simple

• Easily and efficiently manage your customer relations; cost effective method of collecting data.
• We design, implement, record, and edit interactive surveys.
• Instantly gather and analyze data from all of your calls in standard databases.
• Respondent’s can call in anytime from any phone to take your survey or receive your information.
• If you prefer, use operator-assisted calls or fully automated outbound dialing.
• It's Robust.
• Answernet MRC IVR uses standard architecture and Windows 2000, NT, and XP-based platforms.
• SmartQ is highly rated by CT Labs.
• Enables your respondent to access surveys 24 hours a day, 365 days a year.
• Combined with the Answernet Network we can provide fail-proof "Night Owl" services.
• We make IVR technology affordable to companies that previously could not have afforded it.
• We focus on quality, stability, and ease of use.

It's Flexible

• Answer incoming calls, or use Answernet MRC IVR in conjunction with operator-assisted or fully automated outbound calls.
• The content of each call can be automatically customized according to individual respondents responses.
• Change your surveys as often as you like with ease and confidence.
• Conduct your surveys in any language.
• Randomize and rotate your questions for greater objectivity.
• Score your surveys or interviews according to any system or calculation you choose--from simple sums to extremely complex algorithms.

Features of Automated IVR Telephone Survey Services

• Survey Designer: Our programmers can construct new surveys and record voice prompts. We can design powerful, branched surveys, as well as customize your own export format for the data you generate.
  
• Present Information to your Client: You can present tailored information to your client (such as survey scores, appointment dates, or the latest hotline contact information) based on numeric entries during current calls or by accessing the client's call history.
  
• Built-in Prompt Editor: We record and setup your own professional quality prompts.
  
• Accepts Incoming Calls 24 hours a day, 365 days a year: A respondent calls the Answernet MRC IVR, enters his or her ID number, and the system immediately administers the appropriate survey.
  
• Fully Automated Outbound Dialing with Voxco predictive dialer.
  
• Automatic Time & Date Stamps: Survey records include the time, date, and duration of call.
  
• Branched or Unbranched Surveys: Unlike paper-and-pencil surveys, Answernet MRC IVR automated telephone and Web systems are ideally suited for branched surveys, which maximize efficiency and minimize survey duration by directing callers only to the relevant questions, based on their responses.
  
• Quality Monitoring: Dial in from anywhere to monitor the calls currently being placed to our automated survey system.
  
• Multilingual Surveys: Surveys can be administered in English, Spanish, or any other language that your clients use.
  
• Return, Skip, Repeat, & Pause Keys: respondents can press a button to have a question repeated, to skip a question, or to change an answer to a previous question. On the Answernet MRC IVR system, callers can also choose to pause if they are interrupted or need to take a short break (up to 15 minutes) without ending the call.
  
• Customizable Database Configuration: The system scores surveys automatically and downloads all results to a database in a format you specify.
  
• Scalability: Answernet MRC IVR runs multiple surveys simultaneously.
  
• Manual Data Entry: Should you desire to add additional information to your records, our staff can manually enter data for automatic integration into the database.
  
• Transfer Live Calls: Answernet MRC IVR can also allow live operators to transfer incoming or outgoing calls to the survey system. This feature can be particularly useful in longitudinal follow-up calls, research surveys, or satisfaction surveys.
  
• Validation of User IDs: Data linking the client's full name, date of birth, and PIN can be uploaded to the system so that client records include these identifiers.
  
• Transfer from Survey to Live Operator: Answernet MRC IVR can let you transfer callers to operators at the end of the call, depending on their answers to specific questions.
  
• Spoken Response Capacity: respondents can be routed automatically to voice mail boxes with standard voice mail features, such as save, delete, fast-forward, rewind, and pause. This feature enables the system to record answers to open-ended questions for later transcription.
  
• Question Rotation and Randomization: For researchers, Answernet MRC IVR also provides the ability to rotate and randomize questions as needed.
  

Contact us to talk with a sales representive about automating your surveys, interviews, marketing research, hotlines, and communications needs.