Answernet MRC Call Center Supervisor
Summary:
This hourly, full-time position reports to the Asst. Call Center and Call Center Manager and is responsible for ensuring that market research data collected is reliable and valid, and that the work performed falls within project budget specifications and field schedule.
The position requires a high level of professionalism and the ability to lead and develop a team of up to fifteen (15) Telephone Interviewers and two (2) Team Leaders.
Position Responsibilities:
- Ensure adherence to established Quality Assurance standards for data collection
- Maintain budgeted productivity levels by reviewing reports and tracking project performance using data collection software
- Monitor the professionalism, quality, delivery, and accuracy of interviewers while they are administering the survey
- Review questionnaires and methodologies – suggest “fixes” to problems and suggest improvements
Position Locations: Las Vegas, NV and Denver, CO
Position Requirements:
- Excellent communications skills, including ability to impart information that enhances performance; ability to present information with a high degree of understanding to a workforce with varying skill levels
- Ability to understand and enforce all Call Center policies and procedures
- Ability to perform and contribute in a Team environment
- Excellent interpersonal skills required
- Ability to work evenings and weekends on a regular basis
- Excellent attendance and punctuality required
- Working knowledge of Telephone Research Center Software and Monitoring System
- Proficient in Microsoft Office – Excel, Word. Knowledge of MS Access highly desirable but not required
Experience:
- Minimum of six (6) months experience in Market Research Call Center Environment
- Some experience coaching/supervising adults or young adults preferred
Education: High school diploma or GED required
Please email your resume to employment@answernet.com
